Defective Products

If the product is installed by a third party or issues arise after the original installation, an in-home manufacturer service call is required to assess the problem. If it’s determined that the issue is due to faulty installation (not performed by Slyman Bros), existing facility issues, or user error, you will be responsible for any associated costs the servicer issues.

Please note: Only a trained and factory-certified technician can officially diagnose a product as defective.

For products delivered with cosmetic imperfections, Slyman Bros. reserves the right to first issue the necessary parts and arrange for service in collaboration with the manufacturer under warranty. If your appliance remains under manufacturer warranty but continues to experience issues after at least three completed service calls without resolution, Slyman Bros. Customer Experience will assist you in escalating the complaint with the manufacturer to expedite resolution.

Please reach out to help@slymanbros.com for further assistance.