Cosmetic Damage

Cosmetic damages must be reported within 48-hours from your original delivery or pick-up date. Damage claims reported after the 48 hour delivery/pick-up timeframe are subject to manufacturers’ cosmetic damage policy. You will be required to work directly with the manufacturer to resolve the issue.

Cosmetic damage claim procedures are as follows:

1. Products installed or delivered inside and unboxed, must be inspected immediately. If

cosmetic damage is found, it must be immediately reported to the delivery team. If damages are found and reported, you will be contacted by the Customer Experience team within one business day. By signing for the delivery, you acknowledge acceptance of the appliance and forfeit any future claims related to pre-existing cosmetic damage.

2. Products dropped off in-box or picked up at the warehouse must be unboxed and inspected within 48 hours of receipt. Any cosmetic damages found and reported within the 48 hour window, will be eligible for resolution. To report an issue, please call the Customer Experience department at 314-279-7636 or email help@slymanbros.com.

Once the 48-hour window has passed, You will be required to work directly with the manufacturer to resolve the issue.