Cosmetic Damage Policy

If your product is found to be defective or damaged within 48 hours of delivery or within 48 hours of pick-up, Slyman Bros. will work directly with the manufacturer on your behalf to resolve the issue under the manufacturer's warranty. If reported within this timeframe and the product is deemed Dead on Arrival by our delivery or installation services, we will return and replace the item free of charge. Beyond the 48-hour window, the manufacturer will require you to work directly with them for further assistance.

If the product is installed by a third party or issues arise after the original installation, an    in-home manufacturer service call is required to assess the problem. If it’s determined that the issue is due to faulty installation (not performed by Slyman Bros), existing facility issues, or user error, you will be responsible for any associated costs the servicer issues.

Please note: Only a trained and factory-certified technician can officially diagnose a product as defective.

For products delivered with cosmetic imperfections, Slyman Bros. reserves the right to first issue the necessary parts and arrange for service in collaboration with the manufacturer under warranty. We will strive to repair the unit and resolve the issue as promptly as possible before considering a replacement. 

If your appliance remains under manufacturer warranty but continues to experience issues after at least three completed service calls without resolution, Slyman Bros. Customer Service will assist you in coordinating with the manufacturer to explore further options for resolution. Please reach out to Help@Slymanbros.com for immediate assistance.