Cancellation, Return, & Exchange Policy

Qualifying orders can be canceled within 48 hours of being placed for a full refund.
Requests after 48 hours will be charged a 10% processing fee. 

The following items cannot be canceled or refunded once the order is placed:

• Special orders

• Floor models

• Open Box sales

• Hoods and blowers

• Microwave trim kits

• Appliance accessories

• AC units

• Small countertop appliances

• Products made by the following brands: Subzero, Wolf, Cove, Thermador, Viking, Monogram, AGA, Asko, Jenn-Air, ILVE, Verona, Bertazzoni, True, Summit, ULine, Elica, Samsung, Forno, Coyote, Hestan, Blaze, Lynx.

A customer signature is required at purchase for all non-cancelable items to confirm understanding of the special terms.

You can return or exchange items that are unopened and still in their original manufacturer's packaging within 30 days of delivery or pick up. Please note, installed appliances are non-returnable. If you have any concerns after installation, our Customer Experience Team is here to assist you. You can reach them at help@slymanbros.com.

All returns and exchanges are subject to a minimum 30% restocking fee. Prior to refund, all product must be received into Slyman Bros Distribution Center. Original delivery and service fees are non-refundable. Refunds for returned items will be processed once the product has been received and inspected, ensuring it meets return criteria.

If you wish to exchange an item, a new order must be placed and paid for in full. Once the original purchase item is received and inspected at our warehouse, a refund for the product cost will be issued, less any applicable restocking fees, service fees and taxes. 

Special order and non-cancelable items are not eligible for returns or exchanges.