Pre-delivery Checklist

Edited

Make sure to read over this checklist prior to scheduling or receiving your delivery. This helps the delivery process run smoothly and efficiently which means a happy driver and happy you! If you have any concerns after reading, please reach out to us right away. We are here to help and ensure the correct product has been purchased for your needs.

Delivery Guidelines

You will receive your estimated delivery timeframe, along with a live tracking link, at approximately 3:00 PM the day prior to your scheduled delivery. Please note timeframes are estimates and are subject to change due to external uncontrollable factors such as weather, traffic, and prior delivery stop interruptions.


Before Delivery:

  • Verify the appliance(s) you purchased will fit inside your residence/business by measuring the width and height of entryways, doorways, hallways, stairwells, elevators, and turns (tip: give at least 1” clearance to fit through doorways compared to the appliance exterior dimensions). 

  • Verify you have the correct code-approved utilities compatible with the new appliance.

  • Make sure the path, both inside and outside, to the site where the appliance will be delivered is free of any obstructions,  including snow, ice, debris, furniture, etc..

  • If you purchased haul away service, prepare all old appliances for removal by uninstalling, ensuring they are not attached to your property or facilities (unless install was purchased).

  • You or an assigned adult (18 years or older) must be available on location to accept the delivery, so please plan accordingly 


During Delivery:

  • Please visually inspect the new appliance prior to accepting. If cosmetic damage is found on a non-replacable part, you have the right to either refuse delivery or accept a damage allowance to keep as-is. If cosmetic damage is found on a replaceable part, the damaged part will be replaced with a new OEM part covered by your appliance’s manufacturer’s warranty. (*Please note: This does not apply to appliances purchased in “as-is condition” with existing cosmetic damage.)

  • Your signature (or the person you assigned to accept the delivery on your behalf) will be required prior to our delivery crew leaving. By signing, it means you are accepting your order and delivery in good standing. 

The Delivery Team will not:

  • Haul away old appliances that are contaminated, infested, or pose a risk of any kind

  • Relocate the old appliance to a new address

  • Hoist appliances or lift above their waist

  • Remove any property, such as bannisters or stairlifts (Exception: The delivery team will remove doors with three removable pins if necessary for delivery/install.)

  • Level, hook-up, or attach other appliances already in the home/business (unless install has been purchased)

  • Remove packaging other than exterior shipping packaging (unless install has been purchased)

  • Remove their shoes during delivery. As a safety precaution, shoes are required to be worn during delivery 

  • Provide any accessories/install parts for self-install (unless purchased prior to delivery)

  • Take responsibility for any pre-existing property damage

  • Return any appliance once it has been hauled away from the delivery site


Standard Install Includes:

  • Delivery of the appliance to your residence/location

  • Inspection of the installation area prior to starting the installation

  • Identifying any additional work or materials required and reviewing cost prior to performing any work

  • Removal, haul away or setting aside of existing appliance 

  • Providing and attaching all required new install parts to the new appliance (hoses, cords, etc..)

  • Hooking up the new appliance to existing, code-approved utilities that are accessible and compatible with the new appliance

  • Leveling and testing the new appliance to check for proper operation

  • Disposal of job related debris and packaging

  • 30 Day Guarantee on install workmanship (*exclusions apply if found to be product or user error) 

Additional Install Services Offered for an Additional Fee:

  • Water line shut-off valves

  • Cabinet modifications

  • Electrical upgrades

  • Electrical outlet relocations

The Install Team will not:

  • Take responsibility for damaged or defective existing utilities to which the new appliance attaches (even if they seem to be in working condition prior to attaching)

  • Attach gas flex lines to shut off valves below flooring

  • Hardwire electric ranges or dryers

  • Attach any appliance to a corroded water valve

  • Shut off water mains unless in a single family home


Site Requirements by Appliance Type

Always view the specific appliance owners guide/spec sheet from the manufacturer for the most accurate details… Below is a general guide.

Built-In Electric Wall Ovens

  • Verify a 240V, 40-50A (depending on model) electrical power supply with junction box is available for connection

  • For new installs (rather than replacements) verify there is a platform present and cabinets are cut to spec of the new appliance

Hoods 

  • Verify the correct electrical requirements are present and in the proper location by always viewing the models spec sheet. Most hoods require a 120V power supply

  • If you wish for your hood to be vented to the outside (most desirable), verify there is an existing vent in the correct diameter present to be attached to

  • If there is not a vent present, be sure to purchase a hood that is non-ducted, which may require a separate recirculating kit 

  • For chimney hoods, measure your ceiling height. A duct extension kit may need to be purchased, if the duct cover is not long enough to reach your desired height

  • TIP: Always check local codes to determine if a return air system is required to meet compliance of ventilation CFM regulations for your home. This must be installed prior by a licensed HVAC company

OTR Microwaves

  • Verify a grounded three prong outlet that meets the microwaves electrical requirement is available and located in the above cabinet

  • If a backsplash is present and stops at the bottom of the existing microwave, verify the height of the new microwave to ensure fit without overlapping the backsplash or a bump out kit will be required

  • If any cabinet trim or crown was installed after your existing microwave, please be sure to remove any pieces that impede the 30” width cutout requirement 

  • OTR microwaves are dual purpose as they serve as a microwave and ventilation. They mainly come ready for recirculation but if you have a vent present, it can be converted to vent to the outside (most desirably)

Dishwashers

  • Verify a corrosion-free, code-approved water shut-off valve is accessible under the sink to attach the water supply hose

  • Verify a garbage disposal is present and functional

  • Verify a grounded three prong electrical supply is present that meets the dishwasher electrical requirements directly behind the dishwasher or within 3ft inside a nearby cabinet that is accessible

  • If sink is not located directly beside the dishwasher, please purchase a drain extension kit and 10ft stainless steel supply line

  • Verify the flooring is installed at the same level under the dishwasher. If the flooring ends at the front of the dishwasher’s feet, your existing dishwasher or floor may require modifications for removal and replacement of the new dishwasher.

  • If a panel-ready dishwasher is purchased, the custom panel and handle kit must be present at time of installation.

Electric Dryers

  • Verify a 220V or 240V dryer outlet is present and accessible within 3ft of the dryer

Gas Dryers

  • Verify a gas shut-off valve is present and accessible within 3ft of the dryer

  • Direct blackpipe or copper lines are not compatible and will need to be replaced (along with the addition of a shut-off valve) by a plumber prior to installation

  • Verify a standard electrical outlet is present and accessible within 3ft of the dryer

Vented Dryers

  • An existing duct must be present and located directly behind the dryer in a 4” diameter. We will attach a new duct vent kit to your existing ducting that vents to the outside

  • Verify your existing duct is clear and kink free. It is recommended to have an HVAC company clean your dryer ducting annually 

  • Verify the length of your dryer duct run to the outside is within the dryers recommended length, if further a long-vented dryer model may be required 

Steam Dryers

  • Verify washer or water hook-ups are present and accessible within 3ft of the dryer

Front Load Stacked Washer & Dryers

  • If replacing only one, verify the existing stacking kit and new appliance are both compatible with the existing appliance.

  • If being installed into a closet, please purchase a 10ft washer hose and 10ft dryer power supply


Washers

  • Verify hot and cold water shut-off valves are corrosion-free and located within 3ft of the washer

  • Verify a grounded three prong electrical outlet is present and accessible within 3ft of the washer

  • Verify a standpipe drain is located directly beside or behind the washer.

  • If only a floor drain is present, please purchase a drain hose extension kit, so the washer can be installed with a high-loop for proper drainage

Electric Ranges

  • Verify a 240v, 40amp range outlet is present and located in the correct location so the range can be pushed back flush with the wall

  • Verify the existing range is not hardwired

Induction Range

  • Verify a 240v, 50amp four prong range outlet is present and located in the correct location so the range can be pushed back flush with the wall

  • Verify the existing range is not hardwired

Gas Ranges

  • Verify a gas shut off valve is present and located in the correct location so the range can be pushed back flush with the wall

  • Verify a standard electrical outlet is present and accessible directly behind the range

  • Verify your gas supply is natural gas or liquid propane (LP). Most gas appliances come standard ready for natural gas but can be converted prior to delivery to LP 

Dual-Fuel Range

  • Verify a gas shut off valve is present and located in the correct location so the range can be pushed back flush with the wall

  • Verify a 240v, 40amp range outlet is present and located in the correct location so the range can be pushed back flush with the wall

Gas Cooktop

  • Verify a gas shut off valve is present and accessible

  • Verify a standard electrical outlet is present and accessible

  • Verify the opening in your countertop is cut to the correct cutout requirements of the cooktop model

Electric/Induction Cooktop

  • Verify a 240V, 40-50A (depending on model) electrical power supply with junction box is available for connection

  • Verify the opening in your countertop is cut to the correct cutout requirements of the cooktop model

If you have any questions or concerns regarding your upcoming delivery or install, please contact your sales representative right away for assistance. We are here to help this process run smoothly for both parties!