Cancellation, Return, & Exchange Policy

Cancellation Policy

Orders can be canceled at any time prior to the product arriving at Slyman Bros Distribution Center for a refund less any non-refundable credit card processing fees of up to 3% if applicable and excluding non-cancelable* items (*see below). If the product you are canceling is at our distribution center and qualifies for cancellation, a minimum of 10% restocking fee may be required for all products held at our warehouse for longer than 15 days. 

Non-Cancelable items include: Special orders, floor models, all outlet store sales, all hoods and blowers, all microwave trim kits, all appliance accessories, all AC units, all small countertop appliances, and every product made by these brands: Subzero, Wolf, Cove, Thermador, Viking, Monogram, AGA, Asko, Jenn-Air, ILVE, Verona, Bertazzoni, True, Summit, ULine, Elica, Samsung, Forno, Coyote, Hestan, Blaze, and Lynx. Non-Cancelable items cannot be canceled or refunded once the order is placed and require a customer signature before purchasing to notify you of the special terms.

Return Policy

We have a 30-Day return policy that starts on the day of delivery or pick-up which only applies to items unopened in the original manufacturing packaging and excluding any non-cancelable items. All returned items are subject to a minimum 25% restocking fee and $99 trip charge if the returned item must be picked up by a Slyman Bros delivery truck and returned to our warehouse. All original delivery and haul away fees will not be refunded. You will not be issued a refund until the product is returned to our warehouse and inspected. 

Exchange Policy

We have a 30-Day exchange policy that starts on the day of delivery or pick-up which only applies to items unopened in the original manufacturing packaging and excluding any non-cancelable items. The item you are exchanging will not be charged a restocking fee but a $99 trip charge will be required if we are delivering the new item and/or bringing back the returned item. All original delivery and haul away fees will not be refunded. You will be responsible for placing a new order and paying in full, then once the original order is returned to our warehouse and inspected you will be refunded the full product cost plus taxes.

If your are truly unhappy with your recent purchase and the appliance is installed already, we may authorize a one-time exchange.

To initiate a cancellation, exchange, or return, please contact your sales associate to start the process

Please note, if your appliance was delivered within 48 hours and it is defective, we will first send out a technician to diagnose and troubleshoot the problem and then offer remedy. The above return and exchange policy does not apply to defective appliances within 48 hours.