Cosmetic Damage Policy

We have a 48 hour grace period from your original delivery or pick up date to work directly with the manufacturer on your behalf to resolute the appliance damage. If you are outside of this timeframe, the manufacturer requires to work directly with the customer on the path to resolution if still covered under that manufacturer's cosmetic warranty policy.

We have two different cosmetic damage procedures that depend on how you choose to receive your product. They are as follow:

1. For products installed by Slyman Bros or dropped off inside and unboxed, you or an authorized person you assigned to accept the delivery must look over the new product and immediately report any cosmetic damage to the installation/delivery team while they are still on site. This will allow us to immediately resolve the issue and offer you the best possible remedy. Once you accept and sign off on the delivery, you are forfeiting your right to report any pre-existing cosmetic damage, requesting a different remedy, and are acknowledging the acceptance of your product. 

2. For products dropped off in the box or customer pick up, you or an authorized person you assigned to accept the delivery must unbox the product and inspect for any cosmetic damages within 48 hours of the product leaving our warehouse. After inspection and if cosmetic damage has been found, you will need to report it to us immediately and within the 48 hour window to be eligible for remedy. Once the 48 hour window has passed, the manufacturers will not work with the retailer on damaged products. To report hidden cosmetic damage, please fill out this form

*Please note, if the cosmetic damage is reported at the time of delivery by the driver, no reporting will be necessary by you. The delivery crew will report damage and a Slyman Bros team member will contact you immediately for resolution.