Property Damage Policy

If our delivery team damages any of your personal property during the delivery process and is deemed our direct fault, it must be reported to the driver and their superior before the delivery team leaves the property. This will allow us to properly access the situation accurately and timely and offering the best course of remedy.

Exclusions: We will not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing or venting not up to code. We will refuse to touch or connect to any faulty connections if it is visible prior to removing your old appliance and connections. If our crews cannot properly test the appliance prior to being used and property damage occurs from a defective appliance, we will not be held responsible for any costs of repairs.

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